Last week I was fortunate to attend the International Forum on Quality and Safety in Healthcare, which this year was held in Gothenburg, Sweden.  It was a great event, attended by 3,300 delegates from over 60 different countries from around the world. Along with a small number of colleagues from ASPH, I took a huge … More Keynote from Prof. Don Berwick

A couple of weeks ago, we wrote here about the role of leadership for quality improvement in healthcare.  As a summary, we described that leaders have a particularly critical part to play in: 1 – Building the foundations of psychological safety that allow us to tolerate risk and embrace innovation 2 – Managing the emotion … More Leadership behaviours matter