Keynote from Prof. Don Berwick

Last week I was fortunate to attend the International Forum on Quality and Safety in Healthcare, which this year was held in Gothenburg, Sweden.  It was a great event, attended by 3,300 delegates from over 60 different countries from around the world.

Along with a small number of colleagues from ASPH, I took a huge amount from the three days spent at the forum; and was inspired by so much learning from sharing knowledge and experiences.


There is a lot that we would like to share from the event, on the subjects of quality improvement, patient safety, patient experience, leadership and the human side of change – all things we are passionate about at ‘Be the Change’.

There will be more on this in the next few weeks, but to begin with I would like to share the session that started the forum – the keynote presentation from Pref. Don Berwick on remembering the basics of quality improvement.

In the hour-long presentation, Prof. Berwick describes four key topics in quality improvement:

  • Systems
  • Variation
  • Psychology
  • PDSA

For anyone who is new to the topic of quality improvement, there is a lot of content here.  However, as Prof. Berwick says at several points in his presentation, this is not a set of rules, a catechism or a religion to be followed to the letter – just a collection of ideas to get you thinking about improvement.

You can see the whole presentation by following this link

Let us know what you think in the comments section below and we hope you find the talk useful.


Mark – @MarkH_Work


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